WHAT IS COMMHUB?
The omni-channel CommHub platform is a complex solution for managing marketing and service communication in your organization all-in-one place.
It works as a centralized system for design, management, automated delivery and monitoring of personalized communication delivered via all communication channels such as letter, e-mail, SMS, RCS, IM etc., while using its own self-service OnDemand client zone.
Without programming, users can create their own communication scenario with customers and have everything archived and stored in a comprehensive 360 ° communication history.
WHAT CAN OUR COMMHUB PLATFORM DO?
Omni-channel approach
A real omni-channel platform where all communication channels and customer activities are interconnected. Dynamically, it allows creating a path based on customers preferences regarding selected one or more channels simultaneously and continue smoothly between them.
Two-way communication via e-mail, SMS, IM, RCS, PUSH
The platform allows sending and receiving messages through all standard channels. In addition, innovative communication channels such as Instant Messaging application, microsite, RCS message or PUSH notification in mobile application can be used to address and obtain feedback.
Simple custom design templates
Designing and editing personalized messages and micropages using a WYSIWYG editor (“What You See Is What You Get”), ensuring the new communication is deployed fast and effectively (low Time to Market) without any programming skills.
Automation using AI
Artificial intelligence support for automated interaction with customers via ChatBot, MailBot – e-mail classification of received e-mails and AI-led e-mail responses.
Automated operation and detailed monitoring
Fully automated processing of marketing and service communications, including detailed monitoring and feedback collecting from the client (delivered, opened, clicked) and automatic responding.
Reporting and advanced communication domain analytics
Detailed monitored processing of the incoming data up to actual sending with the possibility to stop/cancel/start the dispatching at one message level. End customer communication profile with connection to the communication history.
What ARE THE BENEFITS OF COMMHUB?
Reduce time to market and launch communications
Self-service access without the need to involve the IT department
Full compliance with legislative regulations ensured by the CommHUB architecture
Architectural simplification of IT and decommissioning of old applications
“The priority is a delighted customer for us, so we try to meet his requirements quickly, flexibly and with quality.”
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